Select this option to charge an amount to a customer’s credit card. Transactions of this type require the full credit card number, expiration date, and amount.
Note: The fields available on this page depend on the Virtual Terminal settings configured for your payment gateway account.
Step 1: Select a Payment Method
Select Charge a Credit Card from the list of options.
Note: Charge a Credit Card is the default payment method.
Step 2: Select a Transaction Type
Select a transaction type from the list of options based on what you want to do:
Authorize and Capture – The transaction is authorized by the credit card issuing bank and automatically submitted to the processor for settlement based on the Transaction Cut-Off Time configured for your account. This is the most common transaction type, since no further action is required to finalize the transaction for settlement.
Authorize Only – The transaction is authorized by the credit card issuing bank and available funds on a credit card account are held. The transaction is not yet submitted to the processor for settlement. Instead, the transaction is in an Authorized/Pending Capture state until a capture action is performed from the Unsettled Transactions page. Once an Authorize Only transaction is captured, it is submitted for settlement based on the Transaction Cut-Off Time configured for your account.
Note: Authorize Only transactions on the payment gateway that have not been captured expire after 30 days. However, they might expire sooner at the processor. Contact your merchant bank for more information about Authorize Only expirations at the processor.
Capture Only – This transaction type allows you to manually capture funds for transactions that were previously authorized outside the payment gateway. Additionally, because a Capture Only requires the Authorization Code of an original, successfully authorized transaction, you can use this transaction type to force captures for transactions that were declined by the payment gateway as a result of Address Verification Service (AVS) or Card Code Verification (CCV) rejection settings. Though they were declined by the payment gateway, an Authorization Code is usually still issued by the credit card issuing bank. This code can be found on the Transaction Detail page for the original transaction.
Note: Transactions that have been previously authorized through the payment gateway as an Authorize Only transaction can only be captured from the Unsettled Transactions page.
Step 3: Enter the Payment/Authorization Information
Enter the customer’s credit card information and the amount of the transaction.
Authorization Code – Required only when performing a Capture Only transaction. If you are forcing a capture for a payment gateway transaction that was declined due to AVS or CCV rejection settings, the Authorization Code can be found on the Transaction Detail page.
Note: Additional required fields such as Card Code, Recurring Billing Transaction, etc., can be configured from the Virtual Terminal Settings page.
Step 4: Enter the Order Information
If desired, enter specific order information associated with the transaction.
Note: It is recommended that you enter an invoice number or description to easily differentiate between multiple transactions from the same customer.
Step 5: Enter the Customer Billing Information
If desired, enter the customer’s billing information. Fields in this section include: Customer ID, First Name, Last Name, Company, Address, City, State/Province, ZIP Code, Country, Phone Number, Fax Number, and Email Address.
Note: If you would like to use the Address Verification Service (AVS) filter, you need to configure at least the Customer Billing Address and ZIP Code fields. You can configure the fields that should be included and/or required from the Virtual Terminal Settings page.
Note: If your payment processor is EVO and you submit any of the following billing fields, you must submit all of them:
Address
First Name
Last Name
City
State
ZIP
Step 6: Enter the Customer Shipping Information
If desired, enter the customer’s shipping information. Fields in this section include: First Name, Last Name, Company, Address, City, State/Province, ZIP Code, Country, and Phone Number.
Note: If the shipping information is the same as the customer billing information, click the check box labeled Same as information entered in Billing Information.
Note: If your payment processor is EVO and you submit any of the following shipping fields, you must submit all of them:
Address
First Name
Last Name
City
State
ZIP
Step 7: Enter any Additional Information
Enter any additional information to be submitted with the transaction.
Step 8: Click Submit to process the transaction or click Reset to clear the fields and start over.
Once the transaction has been submitted, the Transaction Confirmation page opens listing the transaction ID and results of the transaction. From this page you can view a printable receipt of the transaction or return to the Virtual Terminal to enter a new transaction.
Note: You can also enter new transactions using the Customer Information Manager, if you have signed up for it.