If an attempt to bill your account during regular monthly billing (on the first of each month) fails for any reason (such as insufficient funds or incorrect billing information on file), your account will be placed in Past Due status.
Upon logging into the Merchant Interface, accounts in Past Due status will see a yellow warning bar that reads "WARNING: YOUR ACCOUNT IS PAST DUE AND MAY BE CLOSED." Users with login permissions set at Account Owner or Account Administrator status will see a link in the warning bar that says Pay My Bill Now. All other permission levels will see a message that says "Alert Account Owner or Admin."
If you pay your account balance by 10:00 PM Mountain Time on the 13th of the month, you will avoid a late payment fee. Payments made after the 13th will be assessed a late fee. Accounts that are still Past Due on the last day of the month are closed for delinquency.
Click Pay My Bill Now to make a payment. On the Pay My Bill Screen, the total amount due is displayed. This amount must be paid in full.
To make a payment:
Step 1: If applicable, select either Bank Account or Credit Card from the Payment Method section. Otherwise, skip to Step 2.
Step 2: If you selected a payment method that is different from your regular monthly payment method (for example, selecting Credit Card when your regular bill is paid by Bank Account), then skip to Step 3. Otherwise, review the bank account or credit card information currently on file for any inaccuracies. This information is auto-populated with the information used for your most recent billing attempt. For security purposes, only the last eight digits of your payment information are displayed — the first four are masked by "X"s and only the last four are visible.
Step 3: Enter your payment information or make any necessary changes to the existing information. It is possible that numbers masked with an X, or numbers that are not displayed by the payment gateway, could be incorrect. To ensure that your billing information is valid, it is best to enter your full payment information again.
Step 4: Click Pay Bill
Step 5: If you did not make any changes to your billing information, you will be taken directly to the Pay My Bill Confirmation screen. If you did update your information, you will see the Billing Information Confirmation and Payment Authorization screen. Review your information one final time, read the payment authorization section, then verify your identity by requesting and confirming a PIN.
Step 6: Click I Authorize
The Pay My Bill Confirmation screen opens. Your payment will be submitted for processing within 24-48 hours. From this screen, you can click Billing Statement to view your monthly billing statement.
IMPORTANT: If you updated or re-entered your existing billing information, the information entered will be used for your regular monthly billing going forward. If you made a payment using a payment method different from your regular monthly payment method (for example, paying by credit card when your monthly bill is usually paid by bank account), you still need to update your current billing information by clicking Billing Information.